Robert Cezar has always had a very simple business rule:
"If a customer is not 125% satisfied,
we refund their purchase... No questions asked!"
He has also stressed that the mission of Pacific Feelings Media
(developers of IYP) is to provide a stellar product,
supported by premiere customer service.
I am proud to proclaim that the many unsolicited Customer Comments
we routinely receive, proves beyond any doubt, that support for all our products remains... second to none!
As you may already know, IYP recently released the
PMDG-737-600/700 interface for FS9 and several new
Carenado aircraft. You’ll be pleased to know that the
Level-D 767-300ER is scheduled for release in the very near term,
along with the Carenado Cessna C152.
As we continue to add new aircraft to the IYP hanger, these interfaces and checklists become immediately available to
ALL REGISTERED USERS WITHOUT ANY FURTHER CHARGES!
In response to customer requests, IYP has also released a CD Version, for simmers who have constructed their own "real" cockpits
and may not have direct access to the Internet, and others who simply prefer to have a CD on the shelf! All IYP software updates are
accessible from the IYP Web site and, just like the online IYP REGISTERED Version, the CD Version
is fully compatible with Pete Dowson's WideFS technology! The CD Version is
distributed by our partners FSAddOn.
As part of our restructured pricing, we will be offering a FREE VERSION of the IYP interface for the Cessna 172SP Skyhawk.
This move on our part is specifically aimed towards
those who are new to the flight simulation world. It is our hope that this will provide them with all of the help they need to
learn how to “Fly-by-the-Book” before they graduate to other aircraft in the IYP hanger.
Many of our customers have written to tell us how great IYP is as a teaching tool for the beginning simmer.
By permitting the voice-activation of all aircraft functionality as well as ATC communications, Michelle (the IYP built-in instructor / co-pilot)
sits along side the new pilot and walks them through each step of the process… from ramp to ramp.
- We will continue to add an increasing number and diversity of aircraft to the IYP hanger.
- We will continue to give our customers the highest level of flight simulation technology.
- We will continue to listen and respond to customer requests for aircraft and features.
- We will continue to provide our customers with the highest level of technical support.
We wish all of our customers a safe, happy and healthy holiday season.
